1. Purpose

This policy establishes the framework for protecting the confidentiality, integrity, and availability of information assets within our TikTok order management platform. It demonstrates our organization’s commitment to safeguarding customer information, ensuring the reliability of operational systems, and maintaining uninterrupted business operations.

2. Scope

The provisions of this policy apply to all employees, contractors, vendors, and third parties who access or manage company systems, data, or services connected to TikTok order management. It encompasses all organizational technology resources, including hardware, software, cloud environments, and network infrastructure.

3. Security Objectives

• Prevent unauthorized access, use, or disclosure of customer and order data.

• Preserve the accuracy, integrity, and reliability of information and transaction records.

• Ensure the continuous availability of business-critical systems and services.

• Maintain compliance with applicable data protection and privacy regulations (e.g., GDPR, CCPA).

4. Governance and Responsibilities

• Executive Leadership – Provides strategic oversight and is ultimately accountable for information security outcomes.

• IT & Security Teams – Implement security measures, maintain infrastructure, and manage monitoring and response capabilities.

• All Personnel – Must adhere to this policy, complete required training, and report any security concerns or incidents promptly.

5. Acceptable Use

Authorized users are expected to:

• Access company systems strictly for legitimate business purposes.

• Protect login credentials and refrain from sharing them.

• Avoid installing unauthorized applications or tools on company-managed devices.

6. Access Management

• Access is granted according to the principle of least privilege.

• Multi-factor authentication (MFA) is required for all administrative accounts.

• Sensitive TikTok data (e.g., user order history, preferences) may only be accessed by personnel with explicit authorization.

7. Data Classification & Protection

Data is classified into the following categories:

• Confidential: Personally identifiable information, authentication tokens, and payment data.

• Internal: Internal emails, operational documents, and system activity logs.

• Public: Marketing materials and customer-facing resources.

• Confidential information must always be encrypted and stored using secure, approved methods.

8. Incident Management

Any suspected or confirmed security incident must be reported immediately. Examples include:

• Unauthorized access to systems or data.

• Service disruptions caused by cyberattacks.

• Abuse of TikTok APIs or evidence of data exposure.

An incident response process will be executed, covering detection, containment, investigation, remediation, and recovery.

9. Business Continuity

• Critical systems and data must be backed up on a regular basis, with recovery procedures tested periodically.

• Any downtime in TikTok integrations or order processing must be resolved within the agreed recovery time objectives.

10. Physical & Remote Security

• Company devices must be secured against theft or misuse.

• Remote access requires secure connections; the use of public or shared computers is prohibited.

11. Vendor & Third-Party Management

External providers (e.g., TikTok APIs, hosting providers, payment processors) must meet the organization’s security and compliance standards. Vendor risk assessments are conducted prior to onboarding and reviewed periodically.

12. Security Awareness

All staff must participate in annual training programs covering:

• Recognizing and avoiding phishing attacks.

• Strong password and account protection practices.

• Awareness of social engineering tactics, particularly those targeting social media platforms.

13. Policy Maintenance

This policy is reviewed at least annually or when significant changes in technology, regulations, or business operations occur. Updates will be communicated to all staff.

14. Compliance & Enforcement

Failure to comply with this policy may result in disciplinary action, including possible termination of employment or legal proceedings where applicable.

Information Security Policy

Version: 1.0
Effective Date: May 7, 2023
Last Reviewed: May 7, 2023